TopResponse™ Auto Protection Update Service

TopResponse Auto Protection Update Service is a comprehensive technical support service that provides Top Layer IPS 5500 customers with advanced security support services to maximize the security, availability, and performance of their network. TopResponse offers customers timely resolutions to their issues. Specifically, TopResponse provides technical support, security advisory and software subscription services, along with access to Top Layer's Security Knowledge Base and special delivery programs. Customers will feel confident that their network's security is operating at optimal performance with Top Layer's TopResponse.

TopResponse is designed exclusively for our IPS 5500 customers. To ensure optimal customer protection from new security threats, TopResponse is an essential add-on when purchasing any of the IPS 5500 products.

Key TopResponse features include:

Automated Protection Pack updates keep threat information current.
Attack advisories delivered using e-mail.
Updated signatures, filters, and configuration files to address the newest exploits and threats.
Software entitlement to all major, minor, and maintenance software releases.
Access to Top Layer's Security Knowledge Base for latest information on release notes, tips, and more.
24x7 emergency phone support.
24x7 online Technical Assistance Center (TAC).
Web-based support case tracking.
Advanced notification of future software releases.